Terms and Conditions
General
Please read these Terms and Conditions carefully. These terms govern your access and use of our Website and the sale of goods and services by Optima (operated by MJE Solutions Limited, a Maltese registered company).
By ordering goods from Optima you are deemed to have understood and accepted these terms.
These terms and conditions may be amended from time to time, without any prior notice or liability. Each time you use the website, you acknowledge and endorse that you have read and understood and agreed to be bound to these Terms and Conditions.
Sale of Products or Services
When you place an order from the website or from our designated email account or accounts we will send an automated email to confirm receipt of your order.
Although we would have sent the email confirming receipt of your order and we may have taken payment for your order, we may not actually accept the order. We will only accept an order after we review it and check that the requirements are reasonable.
If an order is not accepted or if we require additional information to process your order every effort will be made to contact you in the shortest time possible.
Delivery, Title and Risk
Optima shall make every effort to complete orders by the date agreed with the Customer, but does not accept liability for failure to deliver within the stated time where this is caused by circumstances beyond our reasonable control.
Optima does not accept liability for shortages or damage or defects unless the Customer notifies us of the shortcomings within 48 hours of receipt of the delivered goods. Please ensure that all goods are checked for any signs of damage before accepting the goods. We will not be liable for replacing or refunding items that have not been checked before accepting them. If goods have been found damaged please inform us before making payment or if invoiced please make a note on the invoice or delivery note.
If, prior to confirming the order, no agreement was confirmed by Optima to deliver the goods to the Customer’s premises, Optima reserves the right to change from the delivery option to an in-shop collection by the Customer, whereupon the risk of loss, damage and all other risks shall pass to the Customer. Customers are required to take delivery of the goods within the shortest time possible during our shop opening hours.
If a delivery agreement was reached prior to confirming the order, the Customer is required to be able to accept the goods when they are ready for delivery during normal working hours. Delivery is deemed to take place when the goods are delivered to the Customer’s agreed delivery address, whereupon the risk of loss, damage and all other risks shall pass to the Customer.
Optima will endeavour to ensure that goods are delivered on the date agreed and at the address agreed at the time of purchase however Optima cannot be held responsible for delays caused by unexpected circumstances or third party couriers. Optima is not obliged to pay any compensation in these cases.
Title in the goods does not pass to the Customer until payment is received in full.
If the Customer cannot accept delivery (either at the Customer’s delivery address or at our outlet), for any reason Optima reserves the right to:
-store the goods at the Customer’s expense and risk up to a period of 28 days following which a final notice will be sent to the Customer. Optima may dispose of the goods one week after the notice is served in case of customised printing material.
-agree on a different delivery date provided that Optima may charge the Customer for the additional delivery costs incurred.
Optima has the right to seek all legal remedies to recover payment for undelivered goods.
Returns and Cancellations
Optima is committed to providing our Customers with the highest quality products and service. However, on rare occasions, products may be found to be defective. In such cases we adopt the returns and exchange policies described below:
Returns for refund can only be made on stock items. Optima cannot refund any Customer specific good
If a Customer specific good is found to be defective upon return and inspection, a replacement good will be given at no extra cost. If relevant, inspection of the good shall include review of the data files and physical documents provided by the Customer to confirm whether the said defects are present on the material provided by the Customer.
Optima cannot be held liable for any shortcomings found in the data files and physical documents provided by the Customer for printing.
Please note that due to the personalised nature of most of the Customers orders for printing the right to cancel under the Consumer Protection Regulations does not apply to these products. It is understood that once a Customer order is submitted to Optima it is final and ready for processing.
Your Responsibility
It is the Customers responsibility to ensure that the right contact details are provided when submitting an order. Customers registered on our website and under our Loyalty Scheme should ensure that their contact details are kept up to date so as to enable Optima to contact Customers to clarify any issues about orders. Optima will attempt to contact the Customer by email or by telephone to clarify issues as quickly as possible. However if no reply is received from the Customer, Optima may at its own discretion decide to complete the order according to the original specifications or wait for the Customer to provide feedback. Optima cannot be held responsible for any issues raised or responded after an order has been printed or for failure to complete an order as a result of a delay in Customer feedback.
Customers are responsible for selecting the correct printing instructions and options when placing an order online. Customer should ensure that the documents provided are the same size as the intended output (actual size) and have the appropriate resolution to permit products to be printed to the best quality standards possible.
Product Specifications
Optima makes every effort to supply products as advertised but reserves the right to supply the goods subject to minor variations in actual dimensions and specifications stated. All orders will be produced using the information provided by the Customer at the time of the order and we will not be responsible for any errors in order specifications submitted by the Customer.
Colour and Print Quality
Whilst we try our very best to colour match every product printed, we cannot be held responsible for exact colour matching requirements. Colours will appear differently on your computer screen than ours due to possible different contrast and hue settings on the different monitors. Moreover, monitors use RGB colour space whilst printers use CMYK colour space. This means that certain colours displayed on a monitor are not possible to print. Customers should convert the original RGB display for their monitor to a CMYK profile using software such as Adobe Photoshop or Adobe Illustrator when preparing artwork for printing.
All orders placed are automatically sent to print. For this reason we are not able to replace/refund any order where the Customer is not satisfied with the print quality of their image. The printers print high quality, but if given a low quality image it can only print at the low quality. The Customer is fully responsible for the image supplied.
We assume that the Customer owns the copyright of the text and images submitted for printing and the Customer is also aware of the resolution of the document.
Prices
Although every effort is made to keep the product / service pricing correct, products / services might be mispriced. In such an eventually, we will contact you and notify you of the discrepancy in price and await your instructions accordingly. All pricing is in Euros and prices are inclusive of VAT.
Content, Confidentiality and Retention of Data
Optima shall ensure that all documents, text, photos and graphics received by any means are held confidential and will not in any way make it available for viewing by third parties or in any way distributed to third parties. However, Customers are aware that in the process of printing such documents, certain text and images, such as titles, and clearly defined images will be noticed by employees of Optima or third parties. Optima cannot be held responsible in any way for any information leakage that may have occurred.
Customers must contact Mr Julian Borg (Director for MJE Solutions Ltd) directly if they require printing of highly sensitive information. The transfer of information for printing will be done following an agreement between a designated representative of the Customer and Julian Borg. Optima will only accept delivery of the documents directly to the designated Customer representative.
Optima reserves the right to refuse orders that infringe copyright laws or orders that may in some way or another include explicit illegal, offensive, abusive and pornographic material.
Optima shall not retain any printed copies from Customer’s documents. Any copies printed in error or defective printed copies shall be destroyed immediately.
Optima shall keep digital copies of documents received from the Customer for a period of 15 days for reference purposes should the Customer have any queries about the printed product. After 15 days Optima will delete all files and they will not be recoverable.
Customers must instruct us in writing if they wish Optima to delete documents immediately after printing. The same applies if Customers wish Optima to retain documents for a longer duration for repeat orders.
In case of artwork created or modified by Optima at Customers request, such artwork will be retained for a maximum of 2 years after the last used date. Customers may request a copy of the artwork if such artwork was paid in full by the Customer.